The front office Staff (Caroline, et.al) are top notch. Friendly, knowledgeable, courteous (no they are not Boy Scouts!) and prompt service every time. Chau is a GREAT Hygienist. She has very soft hands but is strong enough to remove all the scaling but never misses. No cuts, no jabs, no pain. She is always friendly and we have a lot to talk about. I never feel rushed. Dr. Kim sets the example for the office. I especially like that he keeps his eye on less than perfect areas, but doesn't immediately tell me that things that can harmlessly wait until they grow worse need to be done NOW. No pressure and he is honest. I have had less than favorable experiences. This has helped me to come to really appreciate the way they do business. I highly recommend Dr. Kim and his office. I have been a patient for over 5 years.